All our technical offices in Singapore, Malaysia and Thailand are equipped with workshop repair facilities, an inventory of accessories and spare parts. Our engineering service personnel are trained locally and abroad.
Our standard response time is 70% of all fault complaints will be responded to within 24 hours from the time of the receipt of complaint. The balance 30% will be attended to within 48 hours from the time of the receipt of complaint. Priority will be given to customers who have signed contract agreements with Omega Scientific Pte Ltd. We reserve the right to not render services should certain conditions not be met.
Omega Scientific provides 3 flexible maintenance programs to suit our customers needs. Please refer to us for details on terms and conditions of contract maintenance.
Comprehensive Maintenance
- 2 Maintenance Visits
- Unlimited number of problems
- Limited list of spare parts are included.
- Limited list of spare parts are on stand-by
- Top priority of service.
Emergency Maintenance
- 2 Maintenance Visits
- Six problems are included
- Chargeable technical services after six problems reported
- Chargeable spare parts
- Top priority of service
Preventive Maintenance
- 2 Maintenance Visits
- Labour charges at current rate
- Chargeable trouble shooting
- Chargeable spare parts
- Intermediate priority of service
Terms and Conditions
- Equipment or instrument purchased from Omega Scientific Pte Ltd is warranted against defective materials and manufacturing faults for a period of 12 months from the date of commissioning. (The standard warranty period is 12 months, Omega Scientific will indicate if it is not 12 months warranty period). Accessories and expendable items are excluded from the warranty.
- The guarantee shall apply to the original purchaser and is not transferable to other party.
- Omega Scientific's obligation under this warranty shall be limited to repair or replacement of parts or components in an equipment / instrument which are diagnosed to be defective.
- The warranty shall not apply to defects resulting from:
- Improper or inadequate maintenance, adjustment, calibration or operation by unauthorized person.
- Operation outside of the environment and electrical specification for the product.
- Unauthorized modification, misuse, accident and negligence.
- The warranty shall be void if the warranty label or serial number of the equipment / instrument is found to be altered, exchanged or removed.
- The warranty is applicable only in Singapore.
- Omega Scientific shall not be responsible for failure to fulfill its obligations due to causes beyond its reasonable control, including without limitation, acts of omissions of civil or military authority, fire, strikes, floods, riots or wars.
- No notice will be given on the expiry of the warranty.
Calibration of Sensors
We provide calibration services for PSI-HIAC liquid particle counters and PSS particle sizing systems. The lead time is within five working days for standard calibration and counts accuracy test.
Test equipments and standards used are traceable to NIST. Liquid particle counters are also available for rental. All rental instruments are calibrated accordingly.
Earth Leakage Testing
We provide earth leakage testing for medical instruments in hospitals. Our services are designed to assist you and your medical device manufacturer to comply with strict regulatory guidelines imposed for medical devices.
Please inform us the type of the device when you are contacting us, and we will be on-site to conduct the earth leakage test.
For more information or to get a quote for our services, call us at 6744 6645 or email