Services

Support

All the technical centers of the Omega Scientific group of companies are equipped with workshop repair facilities, an inventory of accessories and spare parts. The engineering service personnel are trained locally and abroad.

The standard response time set up by Omega Scientific is that 70% of all fault complaints are to be responded within 24 hours from the time of the receipt of complaint. The balance 30% is to be attended to within 48 hours from the time of receipt of the complaint. Priority will be given to customers who signed contract agreements with Omega Scientific Pte Ltd. We reserve the right not to render services based on conditions.

Omega Scientific provides three flexible maintenance programs to suit our customers needs. Please refer to us for details on terms and conditions of contract maintenance.

 

Preventive
2 Maintenance Visits
Charges at current rate
Chargeable trouble shooting
Chargeable spare parts
Intermediate service priority
Emergency
2 Maintenance Visits
Six problems are included
Chargeable after six problem
Chargeable spare parts
Top priority of service
Comprehensive
2 Maintenance Visits
Unlimited number of problems
Selective spares are included
Selective spares on stand-by
Top priority of service

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